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Shipping & delivery

From our workshop to your customer.

Every order is printed, checked and packed in the EU within 1–2 business days of arriving (Tough and Snap cases: 1–3), then handed to the carrier. A tracking number, when the parcel has one, is written back to your store the moment it ships.

Delivery

Made in the EU.
Every doorstep.

Made and packed in the EU in 1–2 business days (Tough and Snap cases: 1–3), then handed to the carrier, with a tracking number when you choose tracked shipping.

See all delivery times
  • RigaBerlinGermany · 2–4 business days
  • RigaLondonUnited Kingdom · 2–4 business days
  • RigaParisFrance · 3–7 business days
  • RigaNew YorkUnited States · 5–7 business days
  • RigaRomeRest of the EU · 3–7 business days
  • RigaBerlinGermany · 2–4 business days
  • RigaLondonUnited Kingdom · 2–4 business days
  • RigaParisFrance · 3–7 business days
  • RigaNew YorkUnited States · 5–7 business days
  • RigaRomeRest of the EU · 3–7 business days
Delivery times

Typical door-to-door times.

Business days after the parcel leaves production. Fulfillment (production, quality control and packing) adds 1–2 business days before that, 1–3 for Tough and Snap cases.

Fulfillment1–2 business daysTough and Snap: 1–3
Germany2–4 business days
United Kingdom2–4 business daysTough and Snap: 3–5
France3–7 business days
United States5–7 business days
Other EU destinations3–7 business days

Times are typical, not guaranteed: carrier delays, remote areas and customs checks outside the EU can add days. Other countries are quoted at checkout.

How shipping works

What happens after "Order received".

01

Made & packed

Printed, inspected and packed in the EU in 1–2 business days (Tough and Snap cases: 1–3).

02

Handed to the carrier

The parcel goes to the carrier with the service you chose, standard or tracked.

03

Tracking synced

Carrier and tracking number are written back to your store and available via the API and webhooks.

04

Delivered under your brand

Your customer receives a parcel from you. Our name is nowhere on it.

Good to know

The details sellers ask about.

Tracked shipping

Choose tracked shipping and your customer gets a tracking number to follow; your store shows it automatically.

Outside the EU

Shipments to the UK, the US and other non-EU destinations may be subject to import duties and taxes on arrival, set by the destination country.

Address changes

Write to us before the order enters production and we correct the address. After that, we do what the carrier allows.

Lost or damaged parcels

Tell us within 30 days of the expected delivery date and we reprint and reship at no cost to you or your customer.

Packaging

Plain, rigid, recyclable mailers sized for cases and accessories, with no third-party marks. Your own card goes inside for €0.25 an order.

Policies

The full shipping and returns terms are in Legal.

Made in the EU, shipped to every doorstep.

Connect your store and let orders flow into production, paid from your wallet.